Ask anyone what does it take to be an e-Commerce Manager and you'll get a job description. That is, is a long list of responsibilities and requirements you need to meet in order to fill that chair. Here's what nobody will tell you. Half of the job description is micromanagement stuff If your ...

We can see you, sipping from your fancy cocktail on a sunny beach, scrolling through your news feed and running into this article. Did you burst into laughter and accidentally spilled some of that fancy cocktail all over your expensive swimshorts? If you did, you're probably one of those retailers who'll ...

We've spent several years setting up, developing and mentoring customer support teams. During this time we knew both joy and frustration and we've learned the importance of having the right people in the right place, just like we've learned the impact of having the wrong people in the wrong place. Only ...

When we are little, we rely 100% on our families to assist us on growing up. We need someone to feed us, bathe us, change our clothing, teach us how to walk, our overall well-being depends entirely on someone else. We call it "our support system". As we grow up, we ...